RENEW SPA - Policy
Appointment Cancellation Policy:
To ensure efficient scheduling and fairness to all clients, we have implemented a strict cancellation policy. If you need to reschedule your appointment, kindly do so within a 24-hour notice period. Failure to do so will result in a charge of 50% of the total service fee. We understand that unforeseen circumstances may arise, but we kindly request that you adhere to our policies and procedures. If you cancel or reschedule your appointment with less than 24 hours' notice, we will not be able to offer a refund for any payments or deposits made.
Late Policy:
If you arrive late for your appointment, there is a 5-minute grace period. However, after this time, If you are more than 5 minutes late, your appointment may be rescheduled or canceled, To maintain our schedule throughout the day, we are not able to guarantee the full appointment duration for clients who arrive late. Please make sure to arrive early to allow for parking and familiarizing yourself with the location. It is important to inform us of your arrival time to avoid any scheduling conflicts. Failure to show up for your appointment without prior notice will result in being charged for the full appointment. For more information, please refer to our Refunds and Cancellations page. Please note that Renew spa LLC reserves the right to refuse service.
Special Instructions:
Arrival Please arrive at least 10minutes before your scheduled appointment so you can begin to decompress and ensure a timely commencement. To maintain the spa experience, we ask that you silence your mobile phones and electronic devices upon arrival. Attire Please undress to your level of comfort. All of our staff are professionally trained and licensed to ensure the highest quality service and integrity. Proper draping techniques are used for your privacy and comfort. We are not responsible for any lost, damaged, or stolen items left in the massage rooms! Buckets are provided to store personal items, such as clothing, jewelry, electronics, keys, and other personal belongings. The client is responsible for collecting all items from the room before they leave! Thank you,